You can provide feedback by:
You can provide feedback by:
Your information is protected. It is not shared without your permission unless required by law.
A free service for people to raise a concern or make a complaint about the quality of care or services provided through Australian Government funded aged care. Complaints and concerns can be lodged online, by phone, or in writing.
If you are an older person, OPAN can support you to make a complaint. OPAN advocates provide information and support to ensure the rights of older people are upheld. This service is free, independent and confidential.
The Mental Health & Wellbeing Commission is an independent body focussed on the performance, quality and safety of Victoria’s mental health and wellbeing system. You can make a complaint to the Commission about public mental health and wellbeing services you access at GCH.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.
An independent agency established to improve the quality and safety of NDIS supports and services.
NDIS services or supports that were not provided in a safe and respectful way. NDIS services and supports that were not delivered to an appropriate standard. How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant.
If you have been a victim of crime, you have the right to be treated with dignity and respect. As a support agency, GCH will comply with the Victims’ Charter principles. Complaints relating to the Charter will be managed through our complaints process. If you are not satisfied with our response:
The Office of the Public Advocate (OPA) protects the rights of people with disability. It can provide individual advocacy to people with disability who have no other advocacy options. They can investigate allegations of abuse, exploitation, neglect, at-risk behaviour or significant conflict.
Level 436 Lonsdale Street, Melbourne VIC 3000
As an organisation included in the Child Safe Standards, GCH is legally required to have policies, procedures and practices in place that comply with the standards. If you are concerned that GCH may not be complying with the Child Safe Standards, you can contact the Social Services Regulator.
